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spring 2012

 

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How to manage your manager

It's nice to imagine that the success of your career rests upon your basic competence at doing your job, but that's only half the picture. It's surprising that one of the most crucial skills you need to get ahead doesn't get much attention. That skill is the fine art of managing your manager.

 

Many talented people are stuck in the old paradigm of expecting their manager to manage them. They take a passive, reactive stance, waiting for direction and support. They may complain about a bad boss, but do little to turn things around. They don't know the small but essential steps they can take to establish a productive dialogue.

In addition to performing well, you have to make sure the boss knows about all the things you're doing right, while also building personal rapport so that he or she will keep your best interests in mind. The following tips will help you negotiate your relationship with your manager and make you an asset to the organisation.

   Market yourself to your manager

Your manager is likely to have a lot more responsibility than just managing you. Take subtle steps to ensure that what you are working on is not forgotten. This may require you to speak up during meetings, copying them on emails to clients (especially those where the clients express satisfaction with your work), inviting him or her to meetings that you have with your peers (even if he or she is likely to not attend) etc.

   Understand expectations

If your manager hasn't taken the time to explain expectations to you in detail, schedule a meeting to go over them. Define your job description, and set goals together. Instead of assuming this will be enough to keep you on track, set regularly scheduled meetings for feedback.

   Make your manager look good

Remember, your manager has a manager too! While it is their job to offer you guidance and leadership, they will be much more inclined to do that job well if you make them look good and help them shine before superiors.

  Remember... your manager is not your friend!

It is possible that as time goes by you get quite pally with your manager. But don’t ever forget that when it comes right down to it, they still have your future and your fate in their hands. Things said in jest may be perceived as insulting which can cause unnecessary issues later. While a certain amount of camaraderie is always good, never let your guard fully down.

   Be loyal

Never publicly criticise your manager. If others are doing it, don't join in. Instead, walk away and say nothing, or counter with a positive comment. If you have an issue with your manager, bring it up in private, and don't talk about it with others.

   Be indispensable

Think of ways you can make their job easier. Not only will this help your manager, it will also help you when your manager realises you are an invaluable asset to them - as well as to the organisation.

   Keep a positive attitude - no matter what

There will be days when things don't go well, your manager is in a bad mood, and nothing you do seems to be right. Unless this is a consistent trend, take a deep breath and let it go. Then take an action to improve the situation.

   Understand your manager's style

Are they rule-oriented or more creative? Do they prefer to closely monitor employees, or do they appreciate it when you take the initiative? Do they like to work alone, or as part of a group? Are they formal or informal? Demystifying your supervisor's management style will make it easier for you to adapt.

   Let actions speak louder than words

You need to gain your manager’s respect and confidence and in the workplace, usually, the only way to do this is to prove your worth. Let your work speak for you. It does not matter if your actual job is significant or critical from the company’s perspective but if you do it well, it will be noticed and will open doors for you.

   Don’t hog your manager’s time

While discussing issues, make sure you can summarise the situation in a few sentences. The more effective you are at conveying all that needs to be said in the least amount of time, the better you will fare in your manager’s books.

   Make sure your manager knows your personal career goals

If you are hoping to earn a promotion, make sure your manager knows that you feel ready for the higher responsibilities that come along with the promotion. If you would like to change the direction your career is going, make sure your manager has an idea. There may be opportunities visible to your boss, but not to you. If your manager knows what it is that you want in the long run, they may find a way to steer you in that direction. Managers are not mind readers, and if you want something, you need to tell them explicitly. Annual reviews are a good time to bring up these matters.

Practically everything you achieve in your career you will achieve through working with others. Your future success depends greatly on your ability to effectively manage relationships with your boss, your peers, your subordinates and your customers. So, like all aspects of life, improving your relationship with your manager and treating him/her with some respect and some subtle manipulation can go a long way in ensuring that your career fares well.

 

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